Call Center could bring up to 500 jobs downtown

See the full Kingsport Time-News article here

Article by: Hank Hayes
December 3, 2014

IntelliHARTx plans to open with about 30 workers at $14 an hour

KINGSPORT — IntelliHARTx ’s decision to develop a call center in downtown Kingsport won’t bring typical call center wages, according to Mayor Dennis Phillips and NETWORKS Sullivan Partnership CEO Clay Walker.

“When you look at call center wages, typically they are thought of as low and many times they are,” Walker said after announcing the company’s decision at Tuesday’s Kingsport Economic Development Board meeting. “But these are some of the higher paying call center positions they have available. These are not minimum wage jobs. They are $14-an-hour jobs.”

The Findlay, Ohio-based medical collections company, founded in 2012, said it will employ 100 people within a year and forecasts between 350 and 500 new jobs within four years of opening its Kingsport “Patient Contact Center” to complement its Ohio operations.

“We ’ve had an incredible reception and growth in Findlay, Ohio, and felt Kingsport, Tenn., was the perfect match to complement our operations as our business continues to expand due to our unique ‘Patients, Not Debtors ITx Core Values’™ (pro - gram) and the way we treat patients,” IntelliHARTx co-founder, President and Chief Executive Officer John Kunysz said in a prepared release.

The release noted Intelli- HARTx has entered into lease agreements on several downtown properties owned and managed by Urban Synergy to create a downtown campus, including space in the First National Bank building and the Progress Building on Broad Street and the old Mills Motor Co. building on Commerce Street.

Urban Synergy founders John and Angela Vachon have acquired and revamped a number of downtown properties in recent years.

The IntelliHARTx Patient Contact Center will open in January 2015 once construction is finished, according to the release. While the company plans to employ about 30 workers immediately, officials said they expect to increase employment 20 to 30 people a month until the facility is at capacity.

The incoming work force, the release noted, will add to the current 20,000-plus jobs within a mile of the downtown area.

“This brings life to downtown, a lot of revenue and a spinoff effect,” Walker pointed out. “We ’ve been working on this project for over a year and it’s a fantastic feeling to see it finally land.”

IntelliHARTx (pronounced in-tell-ah-hearts) says it focuses exclusively on “intelligent treatment for health care account resolution of patient balances” after insurance is paid to hospitals and physician group practices.

Worker training, saidWalker, is expected to begin early next year.

To learn more about IntelliHARTx, go to To apply for a position, click on the Careers button on the ITx home page.